Just had an accident?
Take a breath. Go through these steps one at a time.
1. Stop and make sure everyone is safe
Stop in a safe place, switch off the engine and put your hazard lights on. If it’s safe, get everyone out and away from traffic.
2. Call 999 if anyone is hurt or the road is blocked
Ask for the police and an ambulance if needed. If you’re unsure whether someone is hurt, call.
Call 9993. Stay calm and don’t admit fault
Be polite, but don’t say the accident was your fault or apologise for it. Just swap details and leave the rest for later.
Swap details
Tick off what you’ve got from the other driver.
The law says you must stop and give your name and address (and the vehicle owner’s, if different) and the registration to anyone with reasonable grounds to ask. If you don’t swap details at the scene, or someone is injured and you can’t show your insurance there, report it to the police as soon as possible and within 24 hours.
Save the other car’s reg
Take photos
Only when it’s safe to do so.
Quick notes
Saved on this phone only.
When you’re ready
If the accident wasn’t your fault, we can talk you through your options. Your notes come with you.
Or call 01698 767 172Need us sooner? Message us on WhatsApp any time and we’ll get back to you as soon as we can.
WhatsApp 07788 266261