Privacy Policy

1. Introduction

G4 Claims Holdings Ltd (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our accident management services or visit our website.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK privacy laws.

2. Who We Are

Company Name: G4 Claims Holdings Ltd
Registered Address: 9 Pickering Works, Netherton Road, ML2 0EQ
Email: info@g4claims.net
Telephone: 01698 767 172

If you have any questions about this Privacy Policy or your personal information, please contact us using the details above.

3. The Information We Collect

Depending on the services we provide, we may collect:

Personal Information

• Full name
• Home address
• Email address
• Telephone number
• Date of birth

Accident Information

• Date and location of accident
• Circumstances of the accident
• Vehicle registration
• Vehicle make and model
• Insurance policy details
• Photographs and dashcam footage
• Witness details

Financial Information

• Bank details (where required)
• Payment information
• Insurance claim information

Health Information

Where necessary for managing your claim, we may collect information relating to injuries sustained in an accident.

Health information is treated as Special Category Data under UK GDPR and receives additional protection.

Website Information

When you visit our website we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Cookies and similar technologies

4. How We Collect Information

We collect information:

• Directly from you
• Through telephone conversations
• Via online forms
• Through email correspondence
• From insurers
• From solicitors
• From vehicle repairers
• From recovery operators
• From hire vehicle providers
• From medical professionals (where authorised)
• From third parties involved in your claim

5. How We Use Your Information

We use your personal information to:

• Manage your accident claim
• Arrange vehicle recovery
• Arrange vehicle repairs
• Provide replacement vehicles
• Liaise with insurers
• Communicate with solicitors
• Arrange medical assessments
• Process payments
• Prevent fraud
• Comply with legal obligations
• Improve our services
• Respond to enquiries

6. Legal Basis for Processing

We process your personal information under one or more of the following lawful bases:

• Performance of a contract
• Compliance with legal obligations
• Legitimate interests
• Your consent (where required)

Where Special Category Data is processed, we rely on the relevant conditions permitted under UK GDPR and the Data Protection Act 2018.

7. Who We Share Your Information With

We may share your information with:

• Insurance companies
• Insurance brokers
• Vehicle repair centres
• Vehicle recovery companies
• Credit hire providers
• Solicitors
• Medical experts
• Engineers and vehicle assessors
• Courts and regulators
• Fraud prevention agencies
• IT service providers
• Professional advisers

We only share information that is necessary for the purposes of managing your claim or providing our services.

8. International Transfers

We generally store your information within the United Kingdom.

Where information is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR.

9. Data Security

We use appropriate technical and organisational measures to protect your personal information, including:

• Secure servers
• Encryption where appropriate
• Password protection
• Restricted staff access
• Secure document storage
• Staff training on data protection

Although we take reasonable steps to protect your information, no electronic transmission or storage system is completely secure.

10. Data Retention

We retain your information only for as long as necessary to:

• Manage your claim
• Meet legal obligations
• Resolve disputes
• Maintain business records

Retention periods may vary depending on the type of information and applicable legal requirements.

11. Your Rights

Under UK GDPR, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner’s Office (ICO)

12. Cookies

Our website may use cookies to improve functionality and user experience.

You can control cookie settings through your browser.

Further information can be found in our Cookie Policy.

13. Marketing

If you have consented to receive marketing communications, you may withdraw your consent at any time.

We do not sell your personal information to third parties.

14. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website and will include the date of the most recent update.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact:

G4 Claims Holdings Ltd
9 Pickering Works, Wishaw, ML2 0EQ
Email: info@g4claims.net
Telephone: 01698 767 172