Accident repairs, managed for you

We can arrange for your vehicle to be repaired at an approved bodyshop. We’ll keep in touch with the repairer and the other insurer, so you’re not left chasing updates. Before repairs start, the damage is usually assessed and the costs agreed with the insurer. If you’d prefer a particular garage, tell us at the start.

Vehicle repairs

When you’re claiming against the at-fault driver, you can generally choose your own repairer, as long as the repair and its cost are reasonable. If you’re claiming through your own policy, check your terms, because some insurers apply conditions if you don’t use their approved repairer. If you have a garage in mind, tell us at the start and we’ll talk it through.

Vehicle repairs

If repairs wouldn’t be economical, your vehicle may be treated as a total loss. We can help recover its pre-accident value from the at-fault insurer. That value is usually based on what a similar vehicle would have cost just before the accident. If you think a valuation is too low, tell us and share evidence such as adverts for similar vehicles.

If your vehicle is a total loss

It depends on the damage, parts availability, the bodyshop’s workload and how quickly repairs are authorised. Minor repairs can be quick, but parts shortages or disputes can add time. We can’t give a fixed timescale before the vehicle has been assessed, but we’ll keep you updated by phone or WhatsApp, and let you know straight away if anything changes.

Vehicle repairs