How it works
The four steps
- 1
Tell us what happened
Start online, call or WhatsApp. It only takes a few minutes.
- 2
We check how we can help
A real person from our Wishaw team looks at the details and explains your options honestly.
- 3
We arrange what you need
Repairs and, where eligible, a comparable replacement vehicle – and we deal with the insurers.
- 4
Back on the road
We keep you updated by phone or WhatsApp until it’s sorted.
1. Tell us what happened
Start online, call or WhatsApp. We’ll ask a few quick questions – no documents needed at this stage.
2. We check the details and how we can help
A real person from our Wishaw team looks at what happened and explains your options honestly, including when we can’t help.
3. We arrange what you need and deal with insurers
That may include repairs and, where you’re eligible, a comparable replacement vehicle. We deal with the at-fault insurer.
4. Back on the road
We keep you updated by phone or WhatsApp until it’s sorted.
What we’ll need from you
- Your contact details
- Date, time and place of the accident
- The other driver’s details and registration, if you have them
- Photos, witness details or dashcam footage, if available
How long it takes
Every claim is different. We’ll give you a realistic idea once we know the details.
What it costs you: nothing
If the accident wasn’t your fault, our service is free of charge – we bill the at-fault insurer directly. There’s no excess to pay and, because we don’t claim on your own insurance, your no-claims bonus is unaffected. Where you're not at fault and your claim meets our criteria. We’ll explain the terms before anything is arranged.
No cost to you
- No excess to pay
- No-claims bonus unaffected
- Free of charge, we bill the at-fault insurer
Where you're not at fault and your claim meets our criteria. How is it free?
How we’re paid
We don't charge for the claims management services we provide. We receive a recommendation fee from your legal representative. We don't charge for our recommendation services, the legal representative chosen will charge a fee from the personal injury compensation recovered.
FAQs
How do I start a claim?
You can call us on 01698 767 172, message us on WhatsApp (+44 7788 266261), use live chat while we’re open, or start online in a few short steps. We’re open Monday to Friday 8am–6pm and Saturday 9am–2pm. If you get in touch outside those hours, we’ll pick up your message the next working day. You don’t need every detail to hand – a real person will ask what’s needed.
Ready when you are: start your claim online or send us a WhatsApp. Start your claim
How long does a claim take?
It varies. A straightforward claim where the other insurer quickly accepts responsibility can move faster than one where fault is disputed, a vehicle is written off or someone is injured. Injury claims in particular can take longer. We can’t promise a timescale, but we’ll explain the likely steps and keep you updated throughout.
How will you keep me updated?
Our team at Claims HQ in Wishaw will keep you updated by phone, email or WhatsApp, whichever suits you. You can also use live chat while we’re open (Monday to Friday 8am–6pm, Saturday 9am–2pm). Messages sent outside these hours are picked up the next working day.
Will it cost me anything?
No. Our service is free of charge because we bill the at-fault driver’s insurer directly. There’s no excess to pay, and because we don’t claim on your own insurance, your no-claims bonus is unaffected. Where you're not at fault and your claim meets our criteria. We’ll explain the terms before anything is arranged, and if your situation doesn’t meet our criteria we’ll tell you honestly and point you to other options.
If you also make a personal injury claim, see “How does G4 Claims get paid?” below.
How does G4 Claims get paid?
For accident management, such as arranging repairs, recovery and a replacement vehicle, we bill the at-fault driver’s insurer directly, so our service is free of charge to you. Where you're not at fault and your claim meets our criteria.
For personal injury claims: We don't charge for the claims management services we provide. We receive a recommendation fee from your legal representative. We don't charge for our recommendation services, the legal representative chosen will charge a fee from the personal injury compensation recovered. You can also contact your insurance company for assistance or instruct a solicitor of your choice.
Talk to a real person today
Our team in Wishaw is here Mon–Fri 8am–6pm · Sat 9am–2pm. Message us on WhatsApp any time and we’ll reply when we’re open.
Claims HQ, 9 Pickering Works, Netherton Road, Wishaw ML2 0EQ · 01698 767 172