How is G4 Claims free?

Who pays for what?

The law expects the person who caused an accident – in practice, their insurer – to put you back in the position you were in before it. That usually covers:

• Repairs to your vehicle, or its pre-accident value if it’s written off
• A comparable replacement vehicle while yours is off the road, where you’re eligible
• Recovery and storage of your vehicle

How G4 gets paid for accident management

We arrange those services for you and charge the at-fault driver’s insurer directly, including for our own administration of the claim. We don’t send you a bill, and we don’t claim on your own policy – so there’s no excess to pay and your no-claims bonus is unaffected.

Where you’re not at fault and your claim meets our criteria. We’ll explain the terms, including the hire agreement, before anything is arranged.

What about personal injury claims?

We don't charge for the claims management services we provide. We receive a recommendation fee from your legal representative. We don't charge for our recommendation services, the legal representative chosen will charge a fee from the personal injury compensation recovered. You can also contact your insurance company for assistance or instruct a solicitor of your choice.

What if my claim doesn’t meet the criteria?

If fault is unclear or disputed, the other driver was uninsured, or you were partly to blame, things can work differently. We’ll tell you honestly before anything is arranged – see fault vs non-fault and our FAQs.