Help for drivers and passengers

Passengers are rarely to blame for an accident, so if you were hurt as a passenger you may be able to claim, even if the driver was a friend or family member. Such a claim is normally made against the at-fault driver’s insurance, not against the person themselves. Get any injuries checked, keep a record of your symptoms and costs, and remember the time limits for injury claims.

Drivers and passengers

A non-fault accident is one where another road user caused the collision and you weren’t to blame. Common examples are being hit from behind at traffic lights, hit while parked, or hit by a driver pulling out of a junction. Whether an accident is treated as non-fault depends on the evidence and on the other side’s insurer accepting responsibility. If you’re not sure, that’s fine – tell us what happened and we’ll talk it through.

Non-fault accidents

Your health comes first. Call 999 for emergencies. For urgent advice that isn’t an emergency, call NHS 24 on 111 or see your GP. Some injuries, like whiplash or back pain, can appear hours or days later, so get checked even if you feel fine at first. Keep a record of your symptoms, appointments, medication and any time off work, and keep receipts for related costs.

Talk to our team