Stop as soon as it is safe, check for injuries and call 999 if anyone is hurt or the road is blocked. Swap names, addresses and insurance details with the other driver, take photos and note any witnesses. If you could not exchange details, report the accident to the police as soon as possible and within 24 hours.
Find out more about help after a non-fault accident.
Straight after the crash
Stop when it is safe to do so, switch on your hazard lights and turn off your engine. Check yourself and your passengers. If anyone is injured, the road is blocked or you feel unsafe, call 999.
The law requires drivers involved in an accident causing injury or damage to stop and give their details (Road Traffic Act 1988, section 170).
Had an accident that wasn’t your fault?
Start your claimDetails to collect
- The other driver’s name, address and phone number
- Their insurer and vehicle registration
- Make, model and colour of each vehicle
- Time, date and exact location
- Names and numbers of any witnesses
- Photos of the scene, damage and road layout, plus any dashcam footage
Do I need to report it to the police?
If details were not exchanged at the scene – for example the other driver drove off – or if someone was injured and insurance details were not produced, report it to Police Scotland as soon as possible and within 24 hours. For non-emergencies call 101.
Tell your insurer
Most policies say you must tell your insurer about any accident, even if you are not claiming on your own policy. Read our guide on whether to contact your insurer.
Get medical advice
Some injuries, such as whiplash, can appear hours or days later. If you feel unwell, contact your GP or NHS 24 on 111. In an emergency call 999.
Then talk to us
If the accident was not your fault, we can help check your options for repairs and a replacement vehicle. Start your claim, call or WhatsApp us.
Sources
This guide is general information, not legal advice. Every situation is different.