Support for motorcyclists after a non-fault accident
Common non-fault motorcycle accidents
Drivers pulling out of junctions, turning across a rider’s path and changing lanes without seeing a bike are some of the most common causes. Helmet-camera footage is especially useful – keep it safe.
Recovery and repairs
A damaged bike often can’t be ridden home. We can help arrange recovery and repairs, or work with a repairer you trust.
Tell us what you ride
Where you’re eligible, we can check whether a replacement can be arranged while your bike is off the road.
Helmet, leathers and kit
Damaged protective kit may be part of what you can claim. Don’t throw it away – take photos and keep receipts if you have them. Most helmet makers advise replacing a helmet after any impact.
If you were hurt
Get medical advice first, then see talk to our team.
Helpful guides
Every claim is different. We can help check whether you may have a potential claim – there’s no obligation.
FAQs
Do you help motorcyclists?
Yes. Motorcyclists are often more seriously affected by non-fault accidents, and we can help with claims for bike damage, injury support and other losses. Damaged helmets, leathers and other protective kit can be part of a claim, so keep them and photograph them rather than throwing them away. Get your helmet checked or replaced after any impact.
I was hurt in the accident. What should I do first?
Your health comes first. Call 999 for emergencies. For urgent advice that isn’t an emergency, call NHS 24 on 111 or see your GP. Some injuries, like whiplash or back pain, can appear hours or days later, so get checked even if you feel fine at first. Keep a record of your symptoms, appointments, medication and any time off work, and keep receipts for related costs.
Is there a time limit for injury claims in Scotland?
Yes. In Scotland, a personal injury action generally has to be raised in court within three years of the accident, or of the date you became aware of the injury and its cause. For children, the three years usually only start at age 16. Other exceptions can apply, and the rules for England and Wales differ, including the whiplash tariff. Don’t leave it late – get advice early about your own situation.
What if the other driver drove off (hit and run)?
Report it to the police as soon as possible, and within 24 hours if details weren’t exchanged. Claims involving untraced drivers can be made to the Motor Insurers’ Bureau, but the rules are stricter: vehicle damage is usually only covered in limited circumstances, and an excess applies. Injury claims have their own rules. Keep every bit of evidence, including witnesses and dashcam footage, and check mib.org.uk for the current rules.
What happens next
- 1
Tell us what happened
Start online, call or WhatsApp. It only takes a few minutes.
- 2
We check how we can help
A real person from our Wishaw team looks at the details and explains your options honestly.
- 3
We arrange what you need
Repairs and, where eligible, a comparable replacement vehicle – and we deal with the insurers.
- 4
Back on the road
We keep you updated by phone or WhatsApp until it’s sorted.
How we can help
Non-fault accidents
Help after a crash that wasn’t your fault – we deal with the insurers for you.
Learn moreReplacement vehicles
We can help check whether a comparable vehicle can be arranged, where you’re eligible.
Learn moreVehicle repairs
Repairs managed through trusted Scottish repairers, or your own garage.
Learn moreTalk to a real person today
Our team in Wishaw is here Mon–Fri 8am–6pm · Sat 9am–2pm. Message us on WhatsApp any time and we’ll reply when we’re open.
Claims HQ, 9 Pickering Works, Netherton Road, Wishaw ML2 0EQ · 01698 767 172